Patient Information

We would like to thank all our patients for their understanding over the past few months whilst we have had to temporarily close the clinic due to COVID-19 restrictions. We are delighted to announce that we will be reopening the clinic  and welcoming patients back onsite from Monday 14th September.

We expect our telephone lines to be busy so apologies in advance if it takes us longer than usual to answer your calls. Bookings can be made by calling 020 8983 7133 between 9am – noon and 2pm-4pm Monday-Friday.


How will appointments work

We have had to make changes to the way we do things due to the COVID pandemic, and the continuing restrictions on social distancing  and infection control measures.  

All patients will need to go through a case history process, followed by examination and treatment (if appropriate) – whether you have been to the clinic before or not. We will no longer be using or accessing paper records – these will all now be digital.

The first ‘visit’ will be split into two sections: the case history (which will be done via telehealth) and the examination & treatment (which will be done at the teaching clinic).

This means you will need to have two appointments – one for part 1, the telehealth case history; the other for part 2, the onsite examination and treatment.  Depending on availability (yours and ours) this could be on the same day, or on different days. At the time of booking you will be given a confirmed date for part 1 and a provisional date for part 2.

The intention is for the same student to conduct both parts.


Booking your appointment

For all patients (whether or not they have been to the LSO clinic before) a new patient consultation will be required.  This will be split into two parts:

1)    a detailed health assessment via Telehealth (so the patient is at home / work and the student is in the clinic)

2)    face-2-face examination and treatment at the clinic.

When you telephone to book, both parts will be scheduled. Depending on availability (yours and ours) they may be on the same day, or on different days.  Once you have had the telehealth appointment, and if you wish to proceed to part 2, you need to call to confirm your second booking.

Payment needs to be made in advance of your appointments taking place.


Taking payment

We will no longer be taking payments at the Clinic.  All appointments will need to be paid for in advance to confirm the booking.  This will significantly reduce the potential for COVID transmission, and the time spent in the reception area. We will explain the method for taking payment when you call to book.

 


At the clinic


When you come for your appointment at Mayfield Clinic we ask that you arrive at the time of your appointment to avoid contact with other patients. A face covering must be worn at all times that you are inside the building. All tutors and students will be wearing PPE in accordance with Government guidelines and are following all current health and safety procedures to ensure your safety and welfare.

Appointment times are set to 30 – 40 minutes in order to ensure strict social distancing procedures, and time for room cleaning and airing.  Staff and students will guide you through the appointment process and ensure your welfare while on site.

As we are limited regarding the number of people allowed in the treatment room at any one time, it is not possible to facilitate family or friends to accompany you at this time. This also applies to translators (although they may be present during your telehealth case history). 

Our internal camera network has been reconfigured so that the Clinic Tutor and designated observing student(s) can observe the consultation from a secure observation room.  This is essential for your wellbeing, and for the learning of the student team.  This live feed is securely transmitted to the observation room and no recordings are permitted.  You and the Attending Student can speak to the Clinic Tutor through the live feed, and the Clinic Tutor can speak back to you.  When appropriate, the Clinic Tutor will come into the treatment room with the Attending Student.  You will not be observed whilst undressing / re-dressing.

 

As we will no longer have surfaces that cannot be cleaned down after each patient, there are no soft furnishings. If you wish to bring a towel or blanket (for modesty or warmth) you are welcome to do so.