Patient Information

Clinic Opening Hours 
  • Monday to Friday and 8am-6pm
  • Alternate Saturdays (non-teaching weekends) 9am-5pm

Telephone booking from 8am-8pm Monday to Thursday and 8am-6pm on Friday


How will appointments work

We have had to make changes to the way we do things due to the COVID pandemic, and the continuing restrictions on social distancing  and infection control measures.  

All patients will need to go through a case history process, followed by examination and treatment (if appropriate) – whether you have been to the clinic before or not. We will no longer be using or accessing paper records – these will all now be digital.

 


Booking your appointment

For all patients (whether or not they have been to the LSO clinic before) a new patient consultation will be required.

Payment needs to be made in advance of your appointment taking place.


Taking payment

We will no longer be taking payments at the Clinic.  All appointments will need to be paid for in advance to confirm the booking.  This will significantly reduce the potential for COVID transmission, and the time spent in the reception area. We will explain the method for taking payment when you call to book.

 


At the clinic

When you come for your appointment at Mayfield Clinic we ask that you arrive at the time of your appointment to avoid contact with other patients. A face covering must be worn at all times that you are inside the building. All tutors and students will be wearing PPE in accordance with Government guidelines and are following all current health and safety procedures to ensure your safety and welfare.

Appointment times are set to approximately 90 minutes for a first consultation although the student will leave the room to present to the Clinic Tutor at designated points. Subsequent appointments are scheduled to last 30 – 40 minutes in order to allow time for room cleaning and airing.  Staff and students will guide you through the appointment process and ensure your welfare while on site. As we are limited regarding the number of people allowed in the treatment room at any one time, it is not possible to facilitate family or friends to accompany you at this time. If you need the help of a translator or a chaperone then please speak to the Admin staff when booking the appointment to discuss this.

Our internal camera network has been reconfigured so that the Clinic Tutor and designated observing student(s) can observe the consultation from a secure observation room.  This is essential for your wellbeing, and for the learning of thestudent team.  This live feed is securely transmitted to the observation room and no recordings are permitted.  You and the Attending Student can speak to the Clinic Tutor through the live feed, and the Clinic Tutor can speak back to you.  When appropriate, the Clinic Tutor will come into the treatment room with the Attending Student.  You will not be observed whilst undressing / re-dressing.

 

We no longer have soft furnishing as we are working with surfaces that can be cleaned down after each patient. If you wish to bring a towel or blanket (for modesty or warmth) you are welcome to do so.