Where: Location of the Clinic

Where

Click here to view location of Mayfield House >

Mayfield House,
202b Cambridge Heath Rd,
London E2 9LJ

Underground
Bethnal Green (Central Line) – 3 minutes away, past the Museum of Childhood.

Trains
Cambridge Heath (from Liverpool Street)

Buses
D6, 106, 254, 388   Nearby: D3, 8, 309

What is osteopathy?

What

Osteopathic healthcare is a complete and distinctive primary care model for treating and/or preventing illness, centred on palpatory evaluation of the whole person. It is dedicated to optimising health for the individual – and potentially for whole communities.

It is based on the recognition of the components involved in the reciprocity of structure and function. Osteopathy recognises the contribution of genetic and environmental factors and the influence of lifestyle in maintaining health or in the causation of disease.

What do osteopaths do?

What

Osteopaths view health and illness from a musculoskeletal perspective. Osteopathy is a system of diagnosis and treatment that lays emphasis on the structural and functional integrity of the body.

Through a variety of manual techniques, joints are mobilised, muscle tension altered, blood and nerve supply to tissues enhanced, the body’s own healing mechanisms facilitated and its capacity for expressing health improved.

Advice on posture and exercise may be provided to aid recovery, promote health and prevent recurrence of symptoms.

What do osteopaths treat?

What

Osteopaths treat people not diseases. Most people seek osteopathic treatment when they have pain or stiffness. Common problems include:

  • Low back pain or stiffness (which may or may not include sciatica)
  • Neck and upper back pain or stiffness
  • Problems with hips or shoulders, or arms or legs.
  • Workplace strains
  • Sports injuries
  • Backache experienced during pregnancy
  • Symptoms of chronic conditions, e.g., arthritis
  • Stiffness associated with wear and tear
  • Effects of trauma
  • Postural problems & many others

When should I see an osteopath?

When

The sooner you come with a problem, the more likely treatment will work quickly. However even if you have had a problem for years, osteopathy may be able to improve your symptoms.

Very few conditions that osteopathy is contraindicated for. It is particularly useful during pregnancy, as no drugs or medicines are involved.

Whilst osteopathy cannot cure a chronic condition such as arthritis, it can help ameliorate many of its painful features.

How to book

How

We have a purpose built clinic at Bethnal Green at Mayfield House, 202b Cambridge Heath Road, E2 9LJ, 6 days a week for extended hours, which serves our diverse local community.

Patients are welcome to book appointments with us directly, without the need for a referral. Some health insurance companies will reimburse osteopathic treatment; please check with your policy holder before making any arrangements.

Call 0208 983 7133 for an appointment. 

The LSO clinic has disabled access; please inform reception at the time of booking if you have any special needs.

When is the clinic open?

The teaching clinic is open all year round as follows:

  Mon Tues Wed Thurs Fri Sat
Open 8.00 am 8.00 am 8.00 am 8.00 am 8.00 am 8.45 am
Close 8.00 pm 8.00 pm 8.00 pm 8.00 pm 8.00 pm 4.45 pm

Fees

Initial consultation or a re-assessment consultation (up to 1 ½ hrs)  £33

Subsequent treatment session (up to 45 mins)  £25

Concessionary rates

Children and full time students (up to 1 ½ hrs)  £23

Subsequent treatment session (up to 45 mins)  £17

(Some evidence will be required to support your claim- please bring this with you.)

Babies (approx 30 mins)  £25

Payment is due at the end of each appointment, by cash or card.

Some health insurance companies will reimburse osteopathic treatment; please check with your policy holder before making any arrangements.

Our time with you is important.  If you are late, we may not be able to see you.

If an appointment is missed or cancelled without 24 hours notice, a fee of £10 will be charged.

Making a complaint

We aim to provide the best care possible at all times. If you feel our standards have slipped or you are unhappy with the treatment you have received, it would be helpful if you could raise the issue with the student / staff member concerned at the time – feedback is a vital tool in the learning process.

If this is not possible, then we would suggest calling or emailing as soon as you are able, and if necessary contacting the Clinic Director to discuss your concerns.

Should you feel the need to escalate the matter, then you should contact our Senior Management Team at our Grange Road premises in Bermondsey.

Serious unresolved issues can be raised with the General Osteopathic Council.

LSO Privacy Policy

LSO PRIVACY NOTICE. This relates to patients attending the teaching clinic.

(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you information in the form of articles, advice or newsletters, or requests to participate in research or focus groups. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period they will be deleted/ destroyed.

Your records are stored on paper, in filing cabinets in a locked office, and the clinic is always locked and alarmed out of working hours.

Some personal data is stored on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The Clinic Supervisors and students, in order that they can provide you with treatment
  • Our reception and administrative staff, because they organise our practitioners’ diaries, and coordinate appointments and data input
  • Senior Management Team, to ensure good governance

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.

Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.

Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Yasmin D’Souza

Info@lso.ac.uk           0207 237 1422 opt 1 

12 Grange Road, London, SE1 3BE.

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.